Behaviour and Allied Health Services

Behaviour and Allied Health Services

What is Behaviour and Allied Health?

Behaviour and Allied Health Services (BAHS) is a range of supports and services that are different to the medical care provided by doctors and nurses.

Allied health can include psychologists, behaviour support practitioners, speech pathologists, physiotherapists and occupational therapists.

Supports and therapies offered by our BAHS team include:

  • Group and individual therapy
  • Behavioural support
  • Assessment

Behaviour Support Therapy

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Consider the following questions in relation to behaviour:

  • Do you feel like you can no longer manage your child’s outbursts?
  • Do you find yourself saying “don’t …” all the time?
  • Is the person hurting themselves, others or property?
  • Are you late to everything because of refusal to move?

Did you think “yes that’s us!” to one or more of these?

Behaviour support aims to improve the quality of a person’s life through understanding why the person is using behaviours that are of concern for themselves, or those around them.  Everything happens for a reason, and the concerning behaviour is one way of communicating what is happening for them, inside and out. Interaction’/ BAHS practitioners primarily use a set of research-based strategies used to increase quality of life and decrease problem behaviour, by teaching new skills and making changes in a person’s environment. The support combines:

  • Valued outcomes;
  • Behavioural and biomedical science;
  • Validated procedures; and
  • Systems change to enhance quality of life and reduce problem behaviours.

How can Behaviour Support help me?

Behaviour support is a group effort between the person, their carers and any other important people in their life. This could include people like their doctor, workplace, school, therapist or Support Coordinator. Interaction’s practitioners can play a role too. Our team are all skilled in behaviour support assessment and intervention, using methods that are evidence based or informed and collaboratively developed. They are able to work with you to understand the situation, build on the support networks skills and strengths and design a plan that considers the person’s unique situation. Practitioners are able to support people at all stages of life, from early childhood all the way through to ageing.

Under the NDIS, Interaction’s team of practitioners can provide support services under the support cluster ‘Improved Relationships’. There are two support items participants can ask for:

  • Specialist Behavioural Intervention Support; or
  • Behaviour Management Plan, training in management strategies

Some of the services and activities that can be offered under improved relationship include;

  • Behaviour Assessment (and Report)
  • Development of plans such as a: Behaviour Intervention & Support Plan (BISP); Incident Prevention & Response Plan (IPRP); or Skill Development Plan.
  • Support with Restricted Practices Authorisation (RPA) processes
  • Training in any plans or related skills/knowledge e.g. what is Prader-Willi Syndrome? What is Depression? This can be delivered to Individuals or groups.
  • Skill development e.g. reward systems, developing routines, building independence, social skills, understanding and handling emotions, problem solving
  • Consultation e.g. during crisis, transition

Sometimes, the family in the participant’s life (e.g. siblings, parents) also need individual support, due to the impact of the person’s situation. This could either be through developing support skills and also therapy or counselling. Therapy and counselling may be available for family members under the ‘Improved Daily Living’ support cluster. This could be for issues such as; grief & loss, bullying, stress & coping, sibling support, building resilience and health behaviour change such as sleep practices.


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Interaction’s team of practitioners can provide all of our service options as a one off, short or longer term support, through consultancy or as a fee-paying option. Payment may come from the participant, their family, an involved service or alternative funds/schemes. This is also a useful option where other services would like to provide in-house development or to their own stakeholders.

  • Individual supports e.g., crisis, transition to school, complex/multidisciplinary review, disciplinary specific considerations;
  • Systemic support e.g., house practices, integration of syndrome specific practices, barriers to implementation;
  • Staff training, e.g., teaching skill development, mental health, grief and loss, sibling support, introduction to positive behaviour support, restricted practices;
  • Individual and/or group therapy e.g., Triple P, SibWorks, Emotion Based Social Skills Training (EBSST), REACH Wellbeing.

Interaction have training spaces of different sizes and therapy rooms available for use. We can also travel to you. Please click here to complete our Referral Form for the quickest response to your query. Alternatively, call us on 1300 668 123 or email


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Interaction’s Psychologists specialise in providing individual and group therapy to children, adolescents and adults with intellectual/developmental disability, as well as their carers and support people. You or the person you care for might have significant challenges with emotion regulation and interpersonal relationships, or might be experiencing a range of emotional, behavioral and social difficulties. Our therapists are here to help support people with a variety of presentations including grief and loss, adjustment issues, depression, anxiety, stress, relationship and family breakdown and trauma.

At Interaction, we provide therapeutic interventions that are tailored to each individual client. All our interventions are evidence-based, and our therapists are flexible in their approach and responsive to client needs. We believe in the importance of generalising skills outside of the therapy room, and encourage the involvement of other support people – where appropriate – such as a support worker or family member, to assist in practicing new skills. As such, sessions can be held with an individual, a family or with the individual and a carer/family member.

Interaction’s therapists practice in line with the Australian Health Practitioner Regulation Agency (AHPRA) and relevant legislation.

There are two pathways to accessing Interaction’s Therapy services:

  1. Improved Daily Living Support Budget – Interaction is a registered NDIS provider and is able to provide therapy to participants with funding through their NDIS Plan. This can occur at our head office in Bella Vista, or at another location (e.g., home or school). Please note travel costs apply for therapies outside of our head office.
  2. Fee-for-Service – Interaction can provide therapy to clients who choose to pay for their sessions.


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Interaction has extensive experience providing training to professionals and carers. We can offer a standard package on a topic area, or specifically tailor and develop a training package that suits your organisations needs.

We are currently taking expressions of interest for upcoming Mental Health First Aid training sessions.

Please call 1300 668 123 or email to discuss your organisation’s training needs.

Why Choose Interaction for Behaviour and Allied Health Services?

Our BAHS team of professional practitioners work with you to support your physical and emotional wellbeing.

Our psychologists are all registered with the Australian Health Practitioner Regulation Agency (AHPRA). Coming from a range of backgrounds and experiences, our team are highly skilled at supporting people with disability and their families.

Our BAHS practitioners work with people with any type of disability, including Prader-Willi Syndrome and their wider support network to improve the quality of day to day living. Though the behavioural challenges are different for each individual and require unique intervention and therapy plans, implementing positive behaviour supports for common issues such as challenging behaviours or behaviours of concern, as well as enhancing positive psychological wellbeing have helped our participants to successfully achieve their goals.

BAHS Referral

Click here to download the BAHS Referral Form

Due to the exceptional standard of Interaction’s Behaviour and Allied Health Services team the demand is always high.  By completing the referral form, you will be assured of an efficient and timely response by a Behaviour & Allied Health Services representative, who will discuss your referral further.  Alternatively, you are welcome to call us on 1300 668 123 or email

Sensory Room

Our custom-built Sensory Room is an effective therapy for people with disability or sensory needs as it lets you control what is happening around you. The positive effects of our Sensory Room will often carry over to other activities in your daily life, with the potential to stimulate speech, language and coordination.

Some of the things you will find in our Sensory Room include lighting and sound effects, a relaxing egg chair, interactive tactile experiences and cause and effect items. A mobile gantry hoist is also available allowing participants with physical disability to access all elements within the room.

Our Sensory Room is often used by our BAHS team as a therapy tool. If you’d like to find out more information or make a booking, call us on 1300 668 123 or complete the enquiry form below.

Meet Our BAHS Team

Kim Konowec

Practice Manager

Kim began her career in business administration, marketing and accounting and after receiving experience in each area then moved into her favourite roles in business management. She loves to work within a team and strives to achieve a positive and supporting working environment where every member of the team is supported.  Kim said: ‘My goal is to create an environment that allows our clinicians to concentrate on what they do best, working with their participants to provide a high quality service and achieve the best outcomes possible.’

She loves to liaise with our clinicians, participants, families and stakeholders to improve service areas wherever possible.

Giselle Tadros

Senior Psychologist

Giselle is a Registered Psychologist with AHPRA, an Associate Member of the Australian Psychological Society and has over 10 years of experience working with people with disability. She completed her Bachelor of Arts (Psychology) in 2008, and her Postgraduate Diploma of Psychology in 2009, at the University of Western Sydney. She is currently in the process of becoming a Board Approved Supervisor for Provisional Psychologists.

Giselle has worked with a wide range of complex clients with varying diagnoses such as Down Syndrome, Autism Spectrum Disorder, ADHD, Intellectual Disabilities (mild to severe), Mental Health and Psychiatric Disorders. Challenging behaviours is an area of interest to Giselle, with her experiencing relating to complex trauma, self-injurious behaviours, communicative difficulties, aggressive behaviours, and contact with the criminal justice system. Giselle has completed Functional Behaviour Assessments, Psychometric Assessments, implemented Positive Behaviour Support Models, developed and conducted various training for carers, staff, support workers and other stakeholders as well as implemented evidence-based interventions including Cognitive Behavioural Therapy (CBT), Acceptance & Commitment Therapy (ACT), and Person-Centered Interventions with both children and adults.

Giselle has a passion for supporting individuals with disabilities and dual diagnoses as well as their stakeholders in order to improve their quality of life.


Kimberley Herival

Behaviour Support Practitioner / Psychologist

Kimberly is a registered Psychologist who has been with Interaction since 2015Individual and group therapy, supporting families, staff teams and other stakeholders, along with positive behaviour support strategies is what Kimberly’s role involves on a regular basis.

Kimberly is a registered Parenting Facilitator with ‘Circle of Security’ – a research based program focusing on the relationship between children and their parents, and how strengthening this connection can increase emotional security.  She is consistently learning from peers and clients, and loves the variety of people she comes into contact with.

Kimberly has previously worked in the NFP sector in both youth homelessness and disability.


Sharita Lobo


Sharita has a Bachelor of Psychology from the University of Western Sydney, and is an AHPRA Registered Psychologist.

Prior to her role with Interaction, Sharita’s previous experience has been mainly in the mental health sector (community mental health, outreach work and individual therapy).  She has worked across different community programs involving culturally linguistic and diverse populations, as well as the Aboriginal and Torres Strait Islander population.  Sharita has special interest in cognitive behaviour therapy, solution focused therapy, mindfulness and positive psychology.

Working with the team at Interaction enables Sharita to apply her knowledge and skills to support people with disability and help them to improve their quality of life.


Lauren Nash

Provisional Psychologist / Behaviour Support Practitioner
Central Coast

Lauren has been a member of the Interaction Team since 2007 and has close to 20 years experience in the public and private sectors. She has worked across education, community, accommodation, and clinical settings, and has obtained Bachelor degrees in Management and Applied Psychology, as well as a Postgraduate Diploma in Psychology. Lauren is an AHPRA provisionally registered Psychologist and is an Associate Member of the Australian Psychological Society. As a member of the BAHS Team, Lauren’s key responsibilities are providing behavioural and psychological assessments and reports, positive behaviour support strategies and plans, training and implementation support, individual therapy and clinical consultation with key stakeholders. Lauren has enjoyed working with all her clientele over the years but has a particular interest in engaging with and improving outcomes for children, young persons and their families. She has a keen interest in trauma informed practice and an advocate of Dialectical Behaviour Therapy and Solution Focused Therapy.


Charlee Reiher

Behaviour Support Practitioner

After completing her community services qualification, Charlee worked in the community services sector for more than five years in numerous divisions including Inclusive Education, Behaviour Therapy and Disability Services. Charlee is currently completing her Bachelor of Psychology (Honours) at Macquarie University where she also works as a Research Assistant. Charlee’s main responsibilities within the clinical team are; developing and implementing positive behaviour support plans and strategies, functional behaviour assessment, cognitive and sensory assessment, and psychoeducation and training.

With a passion for working with children and young people, and a particular interest in dual diagnosis and augmented communication disabilities, Charlee loves that she can use her knowledge and experience to help enhance the lives of those she works with.


Penelope Collaros

Provisional Psychologist / Psychotherapist / Counsellor / Behaviour Support Practitioner

Penelope is a registered Provisional Psychologist with AHPRA and is also a registered Counsellor and Psychotherapist with the Psychotherapy and Counselling Federation of Australia. She has completed a Bachelor of Science – Psychology at Macquarie University and has taken her studies further by completing a Graduate Diploma of Counselling, a Masters of Counselling and Psychotherapy, both at The Australian College of Applied Psychology and a Graduate Diploma of Psychology Advanced at Monash University. Penelope is also a trained Family Group Conference Facilitator through the Uniting Institute of Education and is a Provisionally Registered Behaviour Support Practitioner with the NDIS.

Penelope has worked with a variety of clients including people with physical and mental disabilities, people on probation and parole, people with drug, alcohol and gambling addictions, anxiety and depression. Penelope has worked with many parents, children and teenagers who have gone through addiction, grief, trauma and loss. Over her career, Penelope has designed group programs which have targeted single issues such as mindfulness techniques, quitting smoking, healthy living and group bonding exercises.

Penelope is a passionate clinical professional who aims to assist in enriching the lives of those she meets by using her therapeutic skills and knowledge and communicative ability.


Natasha Calafate

Behaviour Support Practitioner

Natasha relocated to Australia from South Africa in 2011.  Originally working in administration she began working with Interaction in 2016.  Natasha started with dual roles in reception and administration supporting the Behaviour & Allied Health Services team.  However it wasn’t long before her hard work, dedication and passion led her to broaden her knowledge and was welcomed into other teams within the organisation adding a part-time support worker role.  Natasha later joined the Direct Support Team as a coordinator where she coordinated with clients, their families and Interaction staff to provide assistance and support with daily  living and community access. Natasha has a passion for helping others and has always been interested in human behaviour and mental health so she set a goal for herself to become a behaviour support practitioner. In 2020, her goal was realised and Natasha became a member of the BAHS team where she supports participants with their behavioural needs by developing and implementing positive behaviour support plans and strategies,  conducting behaviour assessments and working with participants and their support networks to improve their quality of life. Natasha continues to further her training and education and is currently studying Bachelor of Psychological Science and Counselling.


Jessica Aguero

Behaviour Support Practitioner

Jessica has a Bachelor of Psychological Science from the Australian College of Applied Psychology. Jessica provides person-centred services to participants with a wide variety of diagnoses. Within the BAHS team, Jessica’s key responsibilities are conducting behavioural assessments and reports, providing positive behaviour support strategies and plans and clinical consultation with key stakeholders.

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