Support Coordination

Support Coordination is the service of identifying, developing, coordinating and accessing supports and services on behalf of individuals, or assisting individuals and their families to access supports and services on their own.

Under the National Disability Insurance Scheme (NDIS), a person must:

  • Have their NDIS plan confirmed before they can finalise/book the services they require; and
  • Have ‘Support Coordination’ included as part of their NDIS Plan.

Once you have your NDIS plan you can contact an Interaction Support Coordinator, who will provide all the help you need when it comes to sourcing and connecting with the right people/organisations that cater for your requirements.

Interaction Support Coordinators can provide time limited, low level or specialist coordination of supports. Here are a few examples of the types of assistance a Support Coordinator can provide:

  • Connecting you with informal, mainstream and funded supports to strengthen your capacity and resilience
  • Negotiating services and pricing
  • Arranging assessments required to determine the nature and type of funding required
  • Liaising with Plan Managers to establish the appropriate claim categories
  • Providing participants with assistance to: resolve problems, understand their responsibilities under service agreements; change or end a service agreement.