Direct Support Team

Giovanni Mission
Program Coordinator

Giovanni is a Program Coordinator within the Direct Supports team at Interaction, and has been with us for the past 11 years.  With 26 years in the disability sector Giovanni’s wealth of knowledge and experience is extremely well respected around the office.  Keeping busy with his 9 year old son, Giovanni also loves his sport – playing tennis, basketball, soccer and volleyball.  Music is also an interest, having every album from his favourite band ‘YES’.


Kun Ho Lam
Direct Support Coordinator

After 10 years teaching in Hong Kong, Lam moved to Australia and took up a role with Interaction as Direct Support Coordinator – she has been with us for 10 years now.  Lam liaises with participants and their families/carers to arrange support required, match appropriate staff to participants, along with rostering, supervising and administration duties.

For Lam, it has been a humbling and rewarding experience working with and learning from people with special needs, their families and everyone at Interaction.  She believes what she does means a little something to the life of those who are in need of support, and we completely agree!  Outside of work Lam enjoys visiting places of interest, nature and art/craft.


Cecilia Smith 
Direct Support Coordinator

Cecilia started with Interaction in 2018 as Direct Support Coordinator.  Her main role is that of coordination supports and services for a number of Interaction participants.  Cecilia loves the variety which the role brings, as well as liaising on a daily basis with participants and their lovely families.

Cecilia has worked in many industries over the past 30 years including media, retail, hospitality and administration.  In terms of experience for this type of role – Cecilia brings with her an invaluable 10 years within aged care and disability sectors.

Movies, animals, reading and traveling are among Cecilia’s interest outside of Interaction.